"TEEXMA is a highly flexible platform that precisely meets our specific business needs."
– Gabriele Berta, GM, Cogne China

Cogne is a global leader with a century-long heritage in specialty steels and nickel alloys, focusing on the production of stainless steel long products and serving high-end markets such as oil & gas, energy, automotive, and aerospace.

Background Challenge: Fragmented Information & "Data Silos"

In the past, the client's quality management process lacked a unified collaboration platform. This led to delays and miscommunication when information was transferred between different departments and channels, failing to meet Cogne's requirement for rapid response.

Critical quality data was scattered across various teams, creating "data silos." This not only made traceability analysis and generating unified reports very difficult but also prevented valuable quality experience and knowledge from being effectively accumulated and reused.

Why TEEXMA?

Cogne's decision to choose TEEXMA was based on long-term understanding and trust.

"We were actually introduced to TEEXMA a long time ago and were deeply impressed by its professionalism. We perceive your company as an international and specialized firm with strong guarantees in data security, which is crucial for handling sensitive customer complaint information," said Gabriele. "Furthermore, we've seen that your company has served many important international clients like Airbus, which strengthened our confidence. Considering these factors, we were convinced that partnering with your company was the right choice."

TEEXMA User Experience

What are the two main advantages of TEEXMA in your view?

High Flexibility: "The software can be customized and adapted to our specific business needs, which provides us with great convenience. Change management has become simple and efficient."

Significantly Enhanced Collaboration Efficiency: "The TEEXMA platform has unified workflows between the quality department, production department, and even customers. It eliminates the need for frequent email exchanges and manual data cross-checking in Excel by centralizing all information management, saving a tremendous amount of time."

How does TEEXMA specifically help in daily work? What is colleague feedback?

"The software is now widely used in the quality and production departments for handling various quality issues from both customers and internal sources. One significant improvement is that we can now formally raise and manage claims with suppliers using it, something we couldn't do systematically before. The system makes the execution process of all tasks and corrective actions clear and transparent. Furthermore, the complete historical records provide great convenience for subsequent analysis and continuous improvement."

How would you evaluate the system's stability and performance?

"Based on my user experience, the system overall operates stably and reliably."

Project Returns & Future Outlook

What Return on Investment have you observed since using TEEXMA?

"The improvement in efficiency is very noticeable. The biggest advancement lies in the unification and automated analysis of data: information previously scattered across various Excel files is now integrated into a unified system, and analysis is performed automatically by the system at an extremely fast speed. Particularly when handling customer complaints, we can clearly see all pending tasks and quickly access historical records to support decision-making. This has significantly accelerated the speed of implementing corrective actions."

What are the future plans for the project?

"We hope to extend the use of this system group-wide in the future. This would greatly facilitate communication and collaboration between all quality departments within the group and enable the standardization of processes."